Smart SIM Replacement with Same Number – 2025

Smart Communications offers Smart SIM replacement with the same number for lost, stolen, or damaged SIM cards. You can also consider the SIM replacement to upgrade to the eSIM. Just visit the store and provide documents for verification. You will get a new SIM with the same number after the Smart SIM registration. 

All your promos, data, and accounts linked with the old SIM card will be automatically transferred to the new SIM. Below is the complete guide to SIM replacement. Before replacement, ensure that you have completed the Smart SIM registration.

Why is Smart SIM Replacement Required?

Here are some reasons why you should consider the SIM replacement:

• Your SIM is lost or stolen.
•  The SIM is damaged and no longer works. 
• You want to upgrade from a physical SIM to an eSIM. 
• Your phone is asking for a new SIM because the old one is outdated
• Continuous Smart sim no service error

Do not panic if you are going through one of the above issues. Smart Communications lets you replace your SIM while keeping your old number. However, if you are considering the SIM replacement due to network and internet issue, try Smart SIM ANP setting before replacement.

How To Replace a Smart SIM Card With the Same 

Smart Telecoms make the SIM replacement very easy. Here is the step-by-step tutorial for SIM replacement for postpaid and prepaid SIMs without losing the old SIM links. The same process I used to replace my SIM successfully.

Step 1: Report And Your Number 

Contact Smart Customer Service as soon as possible and request to suspend your SIM. It will protect your number and prevent others from using it for fraud and scams. You can also use the official portal and Smart SIM App to contact the helpline.

Step 2: Prepare Your Requirements

The attendant available in the smart store will ask you to provide some important details and documents. Therefore, prepare all the important requirements before visiting the Smart store. 

Here is the complete list of requirements:

• Valid government-issued ID
• Supporting documents (e.g., the SIM pack)
• Your old SIM card (if it’s just damaged, not lost)

Step 3: Visit a Smart Store

Visit your nearest Smart store. You can use the Smart App Locator to find your nearest Smart store. Explain to them your issue and request to replace the Smart SIM with the current number. 

Step 4: Verification And Registration

The Smart staff will ask you to provide some important details and documents for identity verification. Provide the staff with all the requirements and cooperate with them.

Step 5: SIM Card Replacement

Once the identity is verified, a new SIM card with the same number will be given to you. If you want an eSIM, tell your requirements to the staff. You will have to pay a small replacement fee of around Php99 for prepaid users. 

Step 6: Activate Your New SIM or eSIM

Insert the new SIM into your phone or scan the eSIM QR code. Follow all the instructions given by Smart, such as dialing a code or waiting a few hours. Your number will be active on the new SIM or eSIM. 

Benefits of Replacing Your

SIM replacement becomes necessary when your SIM is stolen or lost. Additionally, it provides a lot of valuable benefits. Here are some of the benefits of SIM card replacement:

• There is no need to update your contacts and accounts. After the replacement of the Smart SIM, all your contacts and accounts linked with the old number will be automatically transferred to the new SIM card.

• New SIM cards and eSIMs are comparatively more secure than the old Smart SIM. In this way, you will get a better and secure connection. Additionally, you can access the latest promos and perks using from new SIM. 

• If your SIM card is lost or damaged, replacing it is the best option. After the SIM card replacement, your old SIM will be deactivated and no longer usable. It improves the SIM card’s safety and prevents the illegal use of your SIM card. Additionally, all your accounts related to this SIM card become protected.

FAQs

My Final Thoughts 

If your SIM is lost, damaged, or you just want to upgrade, Smart SIM replacement with the same number is the best option. Just visit the smart store and your SIM will be replaced after a short verification. 

Do not worry about the promos and the linked account with the old number. All your activated promos, social media, and bank accounts will be automatically transferred to the new SIM number. 

Moreover, I have provided a step-by-step, detailed tutorial about how to replace a smart SIM card.  In case of any issue, comment below or contact the helpline.